Change of mind

We accept change-of-mind returns for a full refund on full-priced items bought online, if:

• you request the return within 5 business days of receiving your order
• the item is unworn, unaltered, unwashed and undamaged
• all original tags are attached
• it’s in its original packaging

If a return doesn’t meet every condition, it will be rejected.

To keep your item return-ready: don’t apply body moisturiser before trying it on (it can mark leather, silk, suede and other delicate fabrics), and keep make-up and jewellery away from the garment.

How to return

1. Email hello@merakiofficial.com.au within 5 business days of receiving your order. We’ll send you a Return Authorisation number (RA#).
2. Pack the item in its original packaging, with tags on and in the condition it was shipped.
3. Send it by registered post with tracking to:
   Meraki Official, Attn: Customer Care
   265 Stirling Hwy, Claremont WA 6010, Australia
4. Email us your tracking details.

Your return must reach us within 10 days of you receiving your RA#. Returns received after that will be sent back to you. You are responsible for return shipping costs.

Once we receive your return, Customer Care will check it against our return conditions. If it qualifies, you’ll receive a refund. If it doesn’t, we’ll contact you.

Sale and custom orders

• Sale items are final sale. We don’t refund discounted items, but we’re happy to exchange for the same item in another size (if available) or issue store credit.
• Custom orders are final sale. We don’t issue refunds or credit notes.

International orders

Orders above $1,000 AUD may be charged an import fee, plus any duties and taxes, when Australian customs clears the goods. These are deducted from your refund. We’ll email you a copy of the customs invoice as proof.

Faulty items or items not as described.

You’re entitled to a full refund if your item:

• is faulty, not of acceptable quality, or unsafe, or
• doesn’t match its description on our site or what a Meraki Official representative told you.

Email hello@merakiofficial.com.au promptly and Customer Care will send you an RA#. Damage caused by you, or normal wear and tear, isn’t a fault. We may repair minor defects in returned goods, and you agree to accept goods that have had a minor repair.